Privacy Policy

 

Effective Date: 01/01/2025

At Belgrade Luggage Locker, located at Kralja Milana 20, Belgrade, we are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights under applicable data protection laws.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, phone number, and email address.

  • Booking Information: Date, time, and details related to your luggage storage reservation.

  • Payment Information: Processed securely through third-party payment providers. We do not store your card details.

  • Device and Usage Data: IP address, browser type, and interactions with our website (via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

  • Provide and manage luggage storage services.

  • Confirm and manage your bookings.

  • Communicate with you about your reservation or inquiries.

  • Improve our website and services.

  • Meet legal and regulatory obligations.

3. Legal Basis for Processing

We process your data based on:

  • Contractual necessity – to fulfill your booking and provide services.

  • Legitimate interest – to improve our services and protect our business.

  • Legal compliance – to meet obligations under Serbian and EU laws.

  • Consent – for optional uses like marketing (if you opt in).

4. Sharing Your Data

We do not sell or rent your personal information. We may share your data with:

  • Trusted service providers (e.g., payment processors, IT providers).

  • Legal authorities if required by law.

All third parties are required to comply with data protection laws and only use your data for specified purposes.

5. Data Retention

We retain your personal data only as long as necessary for the purposes stated above or as required by law (e.g., for accounting or legal purposes).

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Object to or restrict processing.

  • Withdraw consent (where applicable).

  • Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at [Email Address].

7. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie preferences in your browser settings.

8. Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📍 Address: Kralja Milana 20, Belgrade
📧 Email: info@belgradeluggagelocker.com
📞 Phone: +381 64 294 1503 / +381 69 214 7792