Frequently Asked Questions

Everything you need to know about our luggage storage service.

General

We are a self-service fully automated luggage store open 24/7, so you can store and pick up your luggage at any time, day or night!

We are located at Kralja Milana 20 in central Belgrade — near the A1 airport shuttle bus stop and about 10 minutes from the city center.

Simply book online, choose your locker size and duration, and receive a PIN code by email. When you arrive, enter your PIN on the locker keypad to open it, store your bags and lock. Use the same PIN to access your belongings any time during your booking.

We offer two sizes: Standard — perfect for backpacks, carry-ons, and one suitcase (40x35x55 cm), and Large — fits up to 2 suitcases and bags (60x45x75 cm).

Yes! Our locations are open 24/7. You can access your locker as many times as you need during your booking period using your PIN code.

We have a 20-minute grace period after your booking expires. If you need more time, please contact us to extend your booking. Uncollected luggage after the grace period may incur additional charges.

Pricing

Prices start at €5 for a regular locker (up to 6 hours) and €10 for a big locker. We offer up to 6 hours, 24 hours, 2–5 days, 1 week, 2 weeks, and 1 month. The price shown covers the full duration of your booking — the full price list appears during booking. Payment is accepted in euros or Serbian dinars, in cash on arrival.

Currently we accept cash payments on site in euros (EUR) or Serbian dinars (RSD). Online payment via credit card is coming soon.

Security

Absolutely. Our lockers use smart lock technology with unique PIN codes for each booking. The storage area is monitored 24/7 with security cameras, and only you have access to your locker via your personal PIN code.

Booking

Yes! You can book online and arrive immediately. Booking is instant, and you can arrive up to 20 minutes earlier than your selected arrival time.

You can arrive up to 20 minutes after your scheduled arrival time. If you need to arrive even later, please contact us by email and we will do our best to accommodate you.

You can cancel your booking anytime before check-in using the cancellation link in your confirmation email. Since payment is cash on arrival, there are no charges for cancellation.

Still have questions?

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